CVP transfer using CTI Route Point access fails

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Nov 22nd, 2008
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We use CTI route points which to transfer calls to outside partner numbers. This is done for reporting. The routing ICM 7.1/IPCC script uses CVP 4.X to transfer the call. Agents use the route point to transfer callers to these partner numbers. The transfer fails giving dead air sometimes. A reset fixes the issue. Sometimes a dis-associate and re-associate with the ccm jtapi pguser fixes the issue. How do we fix this sporadic issue? What do you recommend to trace these calls?

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david.macias Fri, 11/28/2008 - 08:04
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If it works, then fails at times, I would look into making sure you have the latest Cisco patches for all components.



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