We use CTI route points which to transfer calls to outside partner numbers. This is done for reporting. The routing ICM 7.1/IPCC script uses CVP 4.X to transfer the call. Agents use the route point to transfer callers to these partner numbers. The transfer fails giving dead air sometimes. A reset fixes the issue. Sometimes a dis-associate and re-associate with the ccm jtapi pguser fixes the issue. How do we fix this sporadic issue? What do you recommend to trace these calls?
I have this problem too.