I have two skillgroup like QtoSG1 and QtoSG2
1.The call has to wait for 15 sec if agents are busy at QtoSG1. or
2. The call has to come back to QtoSG1, if are available within the wait time 15 sec.
3. The call has to forward to QtoSG2, if it exceeds the wait time 15 sec.
To do this at scripts, shall i use âExternal Run Script nodeâ in between the QtoSKG1 and QtoSKG2?