Web Based Agent Login

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Nov 24th, 2008
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We have a testbed setup with follwing components...

icm - 7.2 (duplexed)

cucm - 6.1 ( cluster of 3, 1 pub & 2 sub )

crs - 5.0 (load balancing)

Presently agent login with customized windows application which has been integrated with the ctios server, but Customer wants agent login through web application. Please tell me any additional components are required from Cisco, any changes required in the existing contact centre setup.

Please help us.



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jbayuka Mon, 12/01/2008 - 09:32
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IP phone agent login process:

The agent selects the services button on the phone and selects the IP phone service.

The browser in the IP phone sends an HTTP request to the Tomcat web server.

The Tomcat web server receives the HTTP request and sends it to the IP phone service.

The IP phone service communicates with the IP phone agent server through Java ORB.

Using the IP address argument, the IP phone agent server checks whether the agent is already in the list of agents logged in through the IP phone service. If the agent is logged in, IP Phone Service returns the states screen or otherwise returns a login screen.

sindhuravi Fri, 12/05/2008 - 20:57
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Hi, Thnaks for the update.

Here i required both application & web based agent login simantaneosly on PC.



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