I have an installation of CRS 5.0(2)_Build064 and I'm experiencing some issues.
The first issue is that I have added a user through CallManager and on the User Configuration page, into the user, I want to select a Capability for the user and on the available capabilities I'm not getting the "Agent" as a capability. I have only "Administrator", "Supervisor" and "Reporting". I want to make this user an agent.
My other issue is that in the Control Center, Under the CRS Engine -> Manager Manager -> Application Manager is not started. This is causing my application to not function.
Finaly, I have a question. Is it possible the agent to login through the phone without using a PC?