i am using cisco ipcommunicator. which has 2 lines
1.first line extn 2004 which is forwared to another number 2480
2.ACD line number 18147 to take calls for the contact center
Agent uses cisco agent desktop. Using the dial pad from cisco agent desktop it calls pstn. when a call is made it gives an error message as "IPCC Error  'CallManager - Attempt to originate call using a calling
party that is not on the device."
we are using cisco icm ver 7.0 and ccm ver 4.1
if someone can help out will be appreciated . you can email me at [email protected]