PPPoE 38250: Bad Packet Length - dropping packet

Unanswered Question
Nov 25th, 2008

We supporting an ISP, they have a 720x BRAS which is terminating the PPPOE clients. All users connecting via pppoe, the Authentication and accounting forwarded to a Randius server.

We suddenly notice the radius database there is a lot of "port error".

After that I started debug ppppoe error command, and this messages logged:

Nov 25 17:24:11.908 CET: PPPoE 37304: Bad Packet Length - dropping packet

Nov 25 17:24:13.012 CET: PPPoE 37920: Bad Packet Length - dropping packet

We searched this error message on cco web, but we didn't find good solution about this problem.

The clients complaining breakway!

What can we do?

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