How can I increase the time that takes when the agent receives a call, and the system returns the call to the queue becouse the agent didn't answer?
Many thanks all
You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.
Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.
With best regards,