UCCX 5.0 - Slow aswering agents

Answered Question
Nov 26th, 2008

Hello All,

How can I increase the time that takes when the agent receives a call, and the system returns the call to the queue becouse the agent didn't answer?

Many thanks all

I have this problem too.
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Correct Answer by Chawki Salhi about 8 years 4 days ago

Hi!

You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.

Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.

With best regards,

Chawki

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Correct Answer
Chawki Salhi Wed, 11/26/2008 - 01:35

Hi!

You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.

Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.

With best regards,

Chawki

jasoninbtr Wed, 11/26/2008 - 03:46

If you increase this timeout make sure you change the timer on the agent's line for CFNA.

Jason

Jonathan Schulenberg Wed, 11/26/2008 - 03:58

Agent lines should not have Call Forwarding configured, especially not to voicemail. This is not supported by Cisco.

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