11-26-2008 12:11 AM - edited 03-14-2019 03:18 AM
Hello All,
How can I increase the time that takes when the agent receives a call, and the system returns the call to the queue becouse the agent didn't answer?
Many thanks all
Solved! Go to Solution.
11-26-2008 01:35 AM
Hi!
You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.
Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.
With best regards,
Chawki
11-26-2008 01:35 AM
Hi!
You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.
Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.
With best regards,
Chawki
11-26-2008 03:46 AM
If you increase this timeout make sure you change the timer on the agent's line for CFNA.
Jason
11-26-2008 03:58 AM
Agent lines should not have Call Forwarding configured, especially not to voicemail. This is not supported by Cisco.
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