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1132
Views
16
Helpful
12
Replies

Cisco works don't start

reg_cisco
Level 1
Level 1

Hi. I installed Cisco Woks evaluation version in a Windows 2003 server. When I click in the shortcutof the program internet explorer can't show the webpage http://pc_ip address:1741/

Can anybody help me?

1 Accepted Solution

Accepted Solutions

This is correct. It is quite clear now that your OS is not a US English version. There is nothing you can do short of reinstalling the OS from a US English copy of Windows 2003, then reinstalling the LMS eval.

View solution in original post

12 Replies 12

Joe Clarke
Cisco Employee
Cisco Employee

Please post the output of the pdshow command from a DOS command prompt.

I can't paste all command outtput here because exceed this input box limit. I'll paste it in two messages.

This is truncated. Run the command, and redirect the output to a file. Then attach the file.

Here it is

It looks like you may have a few problems. Please post the TomcatMonitor.log and the CmfDbMonitor.log.

I attatch these files

First, the server is running on an unsupported locale. you must set the locale of the server to US English. Second, there appears to be a permissions problem on C:\ARCHIV~1\CSCOpx\objects\dmgt\ready. Make sure the casusers group has full control to this directory and all of its parents back to C:\ARCHIV~1\CSCOpx.

The same is true for C:\ARCHIV~1\CSCOpx\log. The entire C:\ARCHIV~1\CSCOpx directory structure needs full control granted to the casusers group.

I attach yo the locale of my server I think it is well.

I granted full control to everyone to C:\Archivos de programa\CSCO but it doesn't woks.

Hi Rafael,

your locales are OK. But the version of the OS is wrong.

Have a look here:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/install/guide/prereq.html#wp1081997

LAN Management Solution 3.1 supports only the US English and Japanese versions of these operating systems. Set the default locale to US-English for the US-English version and Japanese for the Japanese version.

So please change to a supported system.

I had so many customer since LMS 2.1 tried to ues a localized OS but failed!

Best reagrds,

Frank

This is correct. It is quite clear now that your OS is not a US English version. There is nothing you can do short of reinstalling the OS from a US English copy of Windows 2003, then reinstalling the LMS eval.

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= ICServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= RMEOGSServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= TISServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= DFMOGSServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= InventoryCollector

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= Interactor

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= InventoryCollector1

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= Interactor1

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= NOSServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= PTMServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= UPMProcess

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= EDS-GCF

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= jrm

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= CTMJrmServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= ChangeAudit

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= SyslogAnalyzer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= DataPurge

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= IPMProcess

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= IPMOGSServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= TISDiscoveryJobCreate

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= ANIDbEngine

State = Program started - No mgt msgs received

Pid = 3544

RC = 0

Signo = 0

Start = 24/11/2008 14:18:49

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request

Process= ANIServer

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= UTMajorAcquisition

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= MACUHIC

State = Administrator has shut down this server

Pid = 0

RC = 1

Signo = 0

Start = 24/11/2008 14:18:53

Stop = 24/11/2008 14:56:54

Core = Not applicable

Info = Server started by admin request

Process= UTLITE

State = Running normally

Pid = 2652

RC = 0

Signo = 0

Start = 24/11/2008 14:18:53

Stop = Not applicable

Core = Not applicable

Info = Started.

Process= UTManager

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= WlseUHIC

State = Running normally

Pid = 3276

RC = 0

Signo = 0

Start = 24/11/2008 14:18:53

Stop = Not applicable

Core = Not applicable

Info = Started.

Process= AdapterServer1

State = Program started - No mgt msgs received

Pid = 3248

RC = 0

Signo = 0

Start = 24/11/2008 14:18:53

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= AdapterServer

State = Program started - No mgt msgs received

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