UCCX 5.0 ... I have a single resource group with all running CAD clients. Contacts are presented a menu of 2 options and I want to notify the agent which option was chosen so they can greet the caller appropriately. All resources within the group can handle calls when either option is pressed, but we would like to have the results show which option was pressed on reporting. What's the easiest, effective way to do this?
Thanks in advance,