- Bronze, 100 points or more
we have a 7970 that was working fine this morning. when the user came back from lunch it was just showing the time and no extension. we reset the phone and it said upgrading and was stuck on that screen for 1/2 hour.
i proceeded to perform a reset via
1. unplug phone
2. plug phone (with ethernet and power adpater)
3. press and hold #
4. release when lights blink yellow
5. type 123456789*0#
it then reset and said upgrading then very quickly trying to find TERM 70.DEFAULT and something with SCCP JAR and gives an error then says upgrading and stays there.
ive tried the reset a few times with same result. ive also put the phone loads on a TFTP server and setup DHCP but nothing happens.i see if trying to attain an IP address but thats it.
we then plugged in a SPARE phone and the same issue occured leading us to belive its something with CCM (VERSION 5.1.2)
there are a few other 7970 with no issues.
i also used software upgrade on CCM to upload the new firmware without any positive result.
the last thing im going to try is restarting the TFTP service on CCM but any other ideas would be greatly appeciated.
thanks in advance