It is regarding Cisco UCCX 5.x. To setup the UCCX, the requirement is as pre below
1- Is it possible, when the call hits UCCX, calls will directly transfer to Agents weather agents are in ready or is already busy on the phone?
2- Call hitting to the queue from 100 known numbers, Agent should be able to see from which number is the call coming from. Does it needs SQL database requirement or it can achieve from a holidays.xml file like we do with Public holiday?
3- I have 5 seats license for Enhanced Cisco UCCX 5.X, does it mean that not more than 5 agents can login to the queue at a onetime or does it mean that max 5 CTI ports can created which will allow max 5 calls in the queue?