11-26-2008 10:32 PM - edited 03-15-2019 02:47 PM
I have configured static ip in ATA 186 box and i can see the ata in sh ip arp command (at both cisco switchs and routers) but the ata is not getting registerd with CCME.Can you guide me what could be the problem ?
thanks in advance
siva
11-26-2008 10:37 PM
Hi Siva,
What version of CME are you using? can you check whether the current firmware version of your ATA is compatible with your CME? Kindly refer to this Site for reference, and then we can move forward.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
Regards,
Dennis
11-26-2008 11:01 PM
Hi Dennis,
Thanks for replying me.MY CCME version is
About the System
Cisco CallManager Express
OS Description Cisco Internetwork Operating System
Cisco IOS (tm) C2800NM
Cisco IOS Software C2800NM-SPSERVICESK9-M
Software Version 12.4(9)T7 / CME 4.0(0)
Feature Package IP|FIREWALL|VOICE|PLUS|SSH
GUI Version 3.3.0.3a (Compatible with IOS 12.4(3))
ATA veriosn :
ATA030100SCCP040211A.zup
All are looks like matching with latest firmware but ATA is not getting registered with CCME.Could you pls guide me here out.
thanks in advance
siva
11-26-2008 11:10 PM
Hi Siva,
The version looks fine, is it possible for you to send a copy of your config where the ATA is configured? eg. ephone, ephone-dn etc? from there we can start to verify all the possible problems.
Dennis
11-26-2008 11:22 PM
Hi Dennis,
When we add ata in the network,it should be registered with CCME and ephone
i have added manually too but it is not working.The conf is like
ephone-dn 21
number 2021
des ATA
ephone 14
mac-address xxxx.xxxx.xxxx
type ata
could you pls help me out here
thanks in advance
siva
11-26-2008 11:26 PM
there is no attachment
11-26-2008 11:44 PM
can you try something like this, configuring it manually in the CLI
ephone 59
mac-address 00XX.7XXX.EXXX
type ata
button 1:59
!
ephone-dn 59 dual-line
number 2200
!
telephony-service
load ata ATA030100SCCP040211A.zup
11-27-2008 04:08 AM
Configured manually all these including
telephony-service
load ata ATA030100SCCP040211A.zup
but am not getting dial tone on analog phone which is connected to phone port 1 of ATA 186.Also if i do sh ephone ,it says unregistered.
Could you pls guide me here ...
thanks in advance
siva
11-27-2008 04:38 AM
Hi Sivakumar, have you specified the actual tftp binding command for the ATA image as tftp-server flash:ATA030100SCCP040211A.zup or the appropratie path on the flash?
If you debug tftp events, and unplug and plug the ATA back in, do you see any events logged regarding the ATA?
Here is a document for troubleshooting IP Phone registeration in CCME, you may or may not find it helpful:-
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_phreg.html
Hope this helps
Allan.
11-27-2008 07:16 PM
Allan's suggestion is a good one as well, also in addition in troubleshooting the ATA registration to CME, can you also verify and assigned all ip address, subnet, gateway and tftp url in your ata statically just to make sure that it has all the details.
Thanks.
12-09-2008 06:44 AM
Hi,
The problem has been fixed up when we change static ip to DHCP configured on the switch.
Thanks to everyone ..
Thanks
siva
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: