b-acd doesn't work

Unanswered Question
Nov 26th, 2008

Hi! Could anyone helps me? I'm trying to setting up b-acd on 2811 router but it doesn't work. When I dial number 2890037, I'm hearing short tones.

There is part of configuration:


service app-b-acd-aa

param max-time-call-retry 60

paramspace english index 1

param service-name app-b-acd

param number-of-hunt-grps 2

param menu-timeout 1

param handoff-string app-b-acd-aa

param dial-by-extension-option 4

paramspace english language en

param aa-pilot 2890037

param max-extension-length 3

paramspace english location flash:

param second-greeting-time 30

param welcome-prompt _bacd_welcome.au

param call-retry-timer 10


service app-b-acd

param queue-len 10

param aa-hunt0 700

param aa-pilot 2890037

param aa-hunt1 800

param number-of-hunt-grps 2

param queue-manager-debugs 1

dial-peer voice 2890037 voip

service app-b-acd-aa

destination-pattern 2890037

session target ipv4:

incoming called-number 2890037

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

IOS 12.4(15)T7, CME 4.1(0).

Can you tell me if acd working requires a dsp resources or another additional hardware options?

Thank's in advance!


I have this problem too.
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AhmedrezaMuhseni Thu, 11/15/2012 - 23:57

Hi KravetsRM, you didn't set a location script files, you can have like this settings:

service aa flash:app-b-acd-aa-


service queue flash:app-b-acd-

Paolo Bevilacqua Fri, 11/16/2012 - 04:51

Actually it can work even without specifying any file, using the scripts embedded in IO.

To diagnose the problem, one needs to take "debug voice application script", with "term mon".


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