11-26-2008 11:06 PM - edited 03-18-2019 10:03 PM
Hi! Could anyone helps me? I'm trying to setting up b-acd on 2811 router but it doesn't work. When I dial number 2890037, I'm hearing short tones.
There is part of configuration:
application
service app-b-acd-aa
param max-time-call-retry 60
paramspace english index 1
param service-name app-b-acd
param number-of-hunt-grps 2
param menu-timeout 1
param handoff-string app-b-acd-aa
param dial-by-extension-option 4
paramspace english language en
param aa-pilot 2890037
param max-extension-length 3
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 10
!
service app-b-acd
param queue-len 10
param aa-hunt0 700
param aa-pilot 2890037
param aa-hunt1 800
param number-of-hunt-grps 2
param queue-manager-debugs 1
dial-peer voice 2890037 voip
service app-b-acd-aa
destination-pattern 2890037
session target ipv4:192.168.23.202
incoming called-number 2890037
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
IOS 12.4(15)T7, CME 4.1(0).
Can you tell me if acd working requires a dsp resources or another additional hardware options?
Thank's in advance!
Ruslan
11-15-2012 11:57 PM
Hi KravetsRM, you didn't set a location script files, you can have like this settings:
service aa flash:app-b-acd-aa-2.1.2.2.tcl
and
service queue flash:app-b-acd-2.1.2.2.tcl
11-16-2012 04:51 AM
Actually it can work even without specifying any file, using the scripts embedded in IO.
To diagnose the problem, one needs to take "debug voice application script", with "term mon".
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