Is there any way to view the details of call which have not already been routed? We use the Queue to Agent node in our main call script with an enterprise skill group called direct_call_SG.
I cannot find anything to key off of to determine how many calls are queued for the agent because ICM has not route the call yet.
version UCCE 7.21
Does anyone know a way?
Any time i use a queue node i have a call type set before that, if you do, you can check the call type to see how many calls have actually been queued up.