Enable/disable of the night service bell and Call Forwaring on 7970 phones

Unanswered Question
Nov 30th, 2008

Version Information:

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c2800nm-spservicesk9-mz.124-11.XJ.bin

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The issue is that when the night service bell is activated and then deactivated on a 7970 phone, that phone's call forward option is automatically set to a strange number without the user actually doing anything. It only happens with a 7970, and it happens in at least three sites that have been tested, and presumably more. If customer uses another phone they do not see a problem. Customer has tried setting the phone's template to disable forwarding and that has no effect.

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Please see attachment 7970.doc

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astanislaus Sun, 11/30/2008 - 22:24

At least at 3 sites which customer has tried and the same number always comes up as the cfa:

On enable/disable of the night service bell triggers the problem

Router 1 - cfa 040873688

On Router 2 - cfa 180075

On Router 3 - cfa 0

Partial Config - See the two sho ephone outputs - one after removal of cfa at the end.

Sh ephone

ephone-10 Mac:001E.BE90.877C TCP socket:[26] activeLine:0 REGISTERED in SCCP ver 9 and Server in ver 8

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:10.129.212.146 52826 7970 keepalive 90449 max_line 8

button 1: dn 10 number 100 cfa 040873688 CH1 IDLE CH2 IDLE shared

button 2: dn 5 number B91 CH1 IDLE

button 3: dn 3 number 99 CH1 IDLE CH2 IDLE shared

button 4: dn 105 number 506 CH1 IDLE monitor-ring

button 5: dn 106 number 507 CH1 IDLE monitor-ring

button 6: dn 114 number B516 CH1 IDLE

button 7: dn 115 number B517 CH1 IDLE

button 8: dn 2 number *01 CH1 IDLE monitor-ring shared

telephony-service

load ATA ATA030203SCCP051201A

load 7921 CP7921G-1.0.4

load 7931 SCCP31.8-2-2SR1S

load 7961 SCCP41.8-2-2SR1S

load 7970 SCCP70.8-2-2SR1S

load 7906 SCCP11.8-2-2SR1S

load 7911 SCCP11.8-2-2SR1S

extension-assigner tag-type provision-tag

max-ephones 85

max-dn 160

ip source-address 10.129.215.254 port 2000

max-redirect 10

aut{09:12:35}__o assign 150 to 158

timeouts interdigit 6

system message Coles Capalaba

time-zone 47

date-format dd-mm-yy

max-conferences 8 gain -6

hunt-group report url prefix tftp://172.31.144.109/sq8759ar101-

hunt-group report url suffix 0 to 200

hunt-group report every 24 hours

hunt-group logout HLog

multicast moh 239.0.0.1 port 2000 route 10.129.212.129 10.129.212.193

web admin system name ccme secret xxx

transfer-system full-consult

transfer-pattern 00.........

transfer-pattern 03.......

transfer-pattern 04.......

transfer-pattern 05.......

transfer-pattern 06.......

transfer-pattern 07.......

transfer-pattern 08.......

transfer-pattern 09.......

transfer-pattern 8.....

transfer-pattern .T

secondary-dialtone 0

night-service code *01

directory entry 1 600 name Customer Call

fac custom ephone-hunt join *3

fac custom ephone-hunt cancel #3

fac custom ephone-hunt hlog-phone ##5

create cnf-files version-stamp 7960 Oct 24 2008 14:26:38

!

ephone-template 1

softkeys hold Resume Newcall

softkeys idle Redial Newcall Gpickup HLog

softkeys seized Redial Pickup Gpickup

softkeys alerting Endcall

softkeys connected Endcall Park Trnsfer Hold Confrn

softkeys ringing Answer

type 7970

ephone 10

description Operator

ephone-template 1

provision-tag 100

mac-address 001E.BE90.877C

type 7970

no auto-line

button 1:10 2:5 3:3 4:105

button 5:106 6:114 7:115 8m2

night-service bell

!

ephone-dn 10 dual-line

number 100

pickup-group allPhones

label Customer Calls 100

description 3900-3700

name Checkout Manager

call-forward all 040873688

call-forward max-length 0

corlist incoming STDPagingCalls

huntstop channel

night-service bell

ephone-hunt login

sh ephone 7970{09:15:16}__

{09:15:17}__

ephone-10 Mac:001E.BE90.877C TCP socket:[26] activeLine:0 REGISTERED in SCCP ver 9 and Server in ver 8

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:10.129.212.146 52826 7970 keepalive 90455 max_line 8

button 1: dn 10 number 100 CH1 IDLE CH2 IDLE shared

button 2: dn 5 number B91 CH1 IDLE

button 3: dn 3 number 99 CH1 IDLE CH2 IDLE shared

button 4: dn 105 number 506 CH1 IDLE monitor-ring

button 5: dn 106 number 507 CH1 IDLE monitor-ring

button 6: dn 114 number B516 CH1 IDLE

button 7: dn 115 number B517 CH1 IDLE

button 8: dn 2 number *01 CH1 IDLE

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