Phone view on Unity 5.0

Unanswered Question
Dec 1st, 2008

Is phone view availiable on Unity 5.0.0 ?

It seems to lack "phone view" option. In integration manager I can't see "phone view" in "Phone Apps" .

When I look for traces (CDE,23) I can see traces when I check IP phones and CTI credentials but no traces when a user is looking for messages.

I have this problem too.
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Chris Deren Mon, 12/01/2008 - 17:31

Yes, Unity 5.0 supports it.

After you login to Unity from phone via TUI simply press 5 for PhoneView, assuming the configuration is in place.



guy.richard Mon, 12/01/2008 - 21:58

Yes thas is ok ! it works well on speech but nothing on the phone (7941) display nor in the traces.

2 things:

1) in the unity 5.x system admin guide it's talk about "Phone view" tab, I have "Phone Apps" tab. In this tab, I can check CTI integration and device reachability and authentication it's ok.

2) in the subscriber feature tab I have only:

-Subscribers can use Message Locator

-Include receipts in searches.

but not:

-Subscriber can use Phone View Visual Message Locator.

Why is it not availiable ? is it only on 5.0.1 ?


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