12-01-2008 02:01 PM - edited 03-18-2019 10:04 PM
Some users are getting the following error in viewmail when clicking on the message to playback. "no ports on the voice server are available for outgoing calls" We are running viewmail 5.0 with exchange 2003. Has anyone seen this before, it is working for some users.
12-01-2008 02:40 PM
does the integration to which those users belong has ports set for TRAP or message notification??
HTH
java
if this helps, please rate
12-01-2008 03:54 PM
Hi Efrain,
As nicely noted by my friend Java, it is probably a lack of TRAP Ports/resources;
TRAP Connection
Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the least busy ports.
Hope this helps!
Rob
10-16-2009 06:25 AM
I also have this problem from time to time our Unity 7.x server. I run into it because new accounts for some reason don't fall into the correct integration so they always need to moved manually. If the user isn't part of any integration they will get this message. Once moved to the correct integration the message will go away.
10-23-2009 04:52 AM
I'm a newbie in Unity.
I have voicemails running fine but my problem is with creating Auto Attendant on it. So far I was able to access the new auto attendant from an internal phone but i can't transfer to any extension.
I tried to play back the message and i get that "No ports on the voice server are available for outgoing calls"
Thanks in advance.
Nick
05-31-2011 08:46 AM
Hello,
Appreciate this thread is a couple of years old, but am getting this issue witha few users randomly.
Server: 8.0
VMO: 8.0(3)
Can you please expand upon what you mean by this:
"" I run into it because new accounts for some reason don't fall into the correct integration so they always need to moved manually. If the user isn't part of any integration they will get this message. Once moved to the correct integration the message will go away. ""
i have looked at a users config and cannot see what you mean.
On Unity i can see integration and this is correctlyshowing the CUCM IP Addesss and port number along with MWI numbers.
Rgrds,
NeilW
06-02-2011 03:07 AM
Ok, found the steps required and this fixed my issue.
VNC to Unity Server
Click Start
Click Programs
Click Unity
Click Manage Integrations
Click Tools
Click Subscriber-Phone System Associations
Find all un-assigned people
Click Move
Select PhoneSystem
Click Go
Click Yes
Test
I found this resolved my issue.
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