Rob Huffman Mon, 12/01/2008 - 15:48

Hi Chad,


As this problem lies within the Domino portion of this setup it is not fixed in Unity 7.0;


CSCdy36619 Bug Details


DOM: Exclude Return Receipt does not work

Symptom:

For Cisco Unity for Lotus Domino, the option to exclude return receipts during

message playback is not available. This option is to have Unity plays

only non-delivery receipts (NDRs) and exclude read and delivery receipts

when subscribers listen to their messages via Telephone User Interface.


This is expected behavior for Cisco Unity for Lotus Domino.


Condition:

This defect exists in Cisco Unity for Lotus Domino 4.0(1) and later. This

defect does not exist in Cisco Unity for Exchange.


Workaround:

Although there's no Unity workaround, end users can create rules in the Notes client to have NDRs and Return Receipts moved to another folder so that the Unity TUI will not announce them. Here are the steps:


In the Notes client, create a folder called "NDRs" and another folder called "Return Receipts".


To move NDRs to the NDR folder:

1. In the Notes client, go to "Tools > Rules", click "New Rule" to bring up the New Rule dialog box.

2. In the Create Condition section, specify "form contains NonDelivery".

3. Click "Add".

4. In the Specify Actions section, select "move to folder".

5. Click the "Select" button to choose the NDR folder, click "OK", and then click "Add Action".

6. Click "OK" to close the New Rule dialog box.


To move return receipts to the Return Receipts folder:

1. In the Notes client, go to "Tools > Rules", click "New Rule" to bring up the New Rule dialog box.

2. In the Create Condition section, specify "form contains Return Receipt".

3. Click "Add".

4. In the Specify Actions section, select "move to folder".

5. Click the "Select" button to choose the Return Receipt folder, click "OK", and then click "Add Action".

6. Click "OK" to close the New Rule dialog box.


You get the form name of a message by looking at the document properties. Right-click the message (NDR, Return Receipt, etc), click Document Properties, click the 2nd tab (triangle icon), and scroll down until you see the form property. So if there is some other type of receipt that you want to move to another folder, get the form name of the receipt, and follow the steps above to move it to another folder.


Additional information:

DUCS only supports six message types: "Voice", "Fax", "EMail",

"Invitation", "Report" and "Other". NDRs and Receipts are grouped together

as "Report", so the ability to exclude receipts during message playback

becomes specific to Cisco Unity for Exchange. It is considered an expected

behavior for Cisco Unity for Lotus Domino to not have this exclude return

receipt option available.


Hope this helps!

Rob

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