SSL VPN Customization page not loading - get error

Unanswered Question
Dec 1st, 2008

I am configuring a brand new out of the box ASA5510.

asa804-k8 and asdm 6.1(3) so it pretty much the latest.

Anyway, I am unable to get the SSL VPN Customization page to load, the ASA is coming up with the following error:

%ERROR: copying 'disk0:/csco_config/97/customization/index.ini' to a temporary ramfs file failed

There is no DfltCustomization template listed under the Customization menu under Port menu. Just the error above.

Brilliant.

I try to 'add' a template and it just cannot seem to find this DfltCustomization reference file.

I cannot even import it (I have another ASA5505 configured with SSL VPN no problem).

Any ideas? Anyone?

I have reset to factory - zippo effect.

What's going on?

Even when I try to 'add' this is the error displayed:

[ERROR] export webvpn customization DfltCustomization disk0:/tmpAsdmImportFile446901065

export webvpn customization DfltCustomization disk0:/tmpAsdmImportFile446901065

^

% Invalid input detected at '^' marker.

[ERROR] import webvpn customization test disk0:/tmpAsdmImportFile446901065

% copying 'disk0:/tmpAsdmImportFile446901065' to a temporary ramfs file failed

[ERROR] delete /noconfirm disk0:/tmpAsdmImportFile446901065

%Error deleting disk0:/tmpAsdmImportFile446901065 (No such file or directory)

And on a reload of the ASA, this is what is output:

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

.%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/ja/LC

_MESSAGES/customization.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/ja/LC_

MESSAGES/PortForwarder.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/ja/LC_

MESSAGES/webvpn.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/fr/LC_

MESSAGES/customization.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/fr/LC_

MESSAGES/PortForwarder.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/fr/LC_

MESSAGES/webvpn.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/ru/LC_

MESSAGES/customization.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/ru/LC_

MESSAGES/PortForwarder.po' to a temporary ramfs file failed

%ERROR: csco_config.lua:36: csco_config.lua:552: copying 'disk0:/csco_config/locale/ru/LC_

MESSAGES/webvpn.po' to a temporary ramfs file failed

csco_config.lua:7297: copying 'disk0:/csco_config/97/customization/index.ini' to ramfs fil

e '

cind.ini' failed

*** Output from config line 109, " enable Outside"

Cryptochecksum (unchanged): xxx

Username:

ChrisO

I have this problem too.
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cchubb Mon, 12/01/2008 - 18:37

Wow! looks like something really wrong.

how about trying 8.0(3) and seeing if the older image is enough of a refresh.

C2

cogden Tue, 12/02/2008 - 11:41

I ended up logging a call with TAC and was advised to enter the following command at the CLI:

"revert webvpn all"

and then reloaded the ASA.

This seemed to resolve the issue!

The DfltCustomization template now appears under Portal/Customization and I can now get on and configure the ASA.

Tx TAC,

ChrisO

Guillaume BARBEROT Thu, 08/20/2009 - 04:17

Hello,

i Had the same issue with ASA asa821-k8.bin and ASDM asdm-621.bin.

The messages were :

%ERROR: csco_config.lua:39: csco_config.lua:656: copying 'disk0:/csco_config/locale/ja/LC_MESSAGES/customization.po' to a temporary ramfs file failed

and other files as well as "webvpn.po" or "customization.po"

Issuing the command given before solve the problem (without reboot needed)

"revert webvpn all"

Thanks for your Help ChrisO :o)

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