cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
308
Views
0
Helpful
2
Replies

IPCC Not Ready State filter

ali.kondeth
Level 1
Level 1

Hi,

our customer using IPCCX 5 Premium in which 10 application are running, if the agents are not answering the call agents should goes to "not ready state". the problem is, customer want to filter one of the application that should not goto "Not Ready State" whenever the call is not answered.

2 Replies 2

If I remember correctly from Express, RONA is a universal setting and not a per application setting.

david

thanks......

is there someother option for resolving the issue.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: