Got an issue that TAC and I have been struggling with for just over a day.
Running Unity 7.0(2) in an off-box Exchange 2k3 environment. Several of my users (about 21 of the 700+ subscribers) are getting a fail-safe message when they access their vm via the phone. Miss Unity's exact verbiage is "Your Messages are not available now".
Subscribers can see their messages via Outlook. And there is no problem leaving these subscribers new messages.
The one common issue for each of these subscribers is that I can't "Get User's Mailbox" in the Doh Property Tester, it gives me the following error: "Failed to get user's primary mailbox: 800401f File: E:\views\CU220.127.116.11\unDoh1\DohPropTest\MailboxStatusDlg.cpp Line 132"
Two events show up in the application log every time a user attempts to access their vm.
Source: CiscoUnity_ConvSub ID: 1394
Source: CiscoUnity_ConvSub ID: 1000
These events come in pairs.
Things I've tried:
1. Delete subscriber and re-add. Doesn't do anything.
2. Run permissions wizard.
3. Run DAD, all relevant tests, all looks good.
4. DBWalker looks clean
5. Delete user from DOH and re-import subscriber. Doesn't fix it.
6. Checked the permissions on the security tab and Exchange Advanced tabs for each of these subscribers in AD, all looks good.
Any suggestion fellow techies?
This issue is actually with Exchange and we haven't been able to track down exactly what causes scenarios like this... but this seems to fix it. Albeit, its not ideal if your users are unified, you're kind of limited with your options. You could move it via pst like you mentioned or go through every subscriber and login via OWA. Ultimately its either a new mailbox, or trying this login fix.
Hope that helps a bit more,