IPCCX Enterprise Data Formatting

Answered Question
Dec 3rd, 2008
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Is there any way to modify the formatting of the Enterprise Data fields. Basically I want to call attention to a priority call by either changing the color of that line, popping up another window, or something to that effect.


I already have a 'Call Type' enterprise data line that says 'Priority' or 'Normal' based on script settings


Any ideas?

Correct Answer by Jonathan Schulenberg about 8 years 4 months ago

You can't modify the display of the Enterprise Data within CAD; however, you could create a workflow action to get the agent's attention.


I would create it on the ringing event for this type of scenario.

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Correct Answer
Jonathan Schulenberg Wed, 12/03/2008 - 09:34
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You can't modify the display of the Enterprise Data within CAD; however, you could create a workflow action to get the agent's attention.


I would create it on the ringing event for this type of scenario.

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