Messages button problem

Unanswered Question
Dec 3rd, 2008
User Badges:


I have 1 user, when he presses the messages button, Unity is receiving CLID for his 2nd line and not the 1st.

I looked at the call viewer to confirm.

How can i configure it for the 1st line, hos personal extension? In the mean time, I am going to remove the 2nd line and re-add it.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Rob Huffman Thu, 12/04/2008 - 07:20
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Randall,

A couple of things to look at here. Is there a message on Line 2 when this happens? If so you may have this setting (set to false)

"Always Use Prime Line for Voice Message". This feature will select Line 2 or others if there is an actual Voicemail Message waiting (with flashing VM Icon) on the secondary lines.

Services > Clusterwide Parameters (Device - Phone)

Always Use Prime Line for Voice Message - True/False

Maybe a routing rule in Unity?

Hope this helps!



This Discussion