Call Stats Contact Center Enterprise 7.2

Unanswered Question
Dec 3rd, 2008

We are using contact center enterprise 7.2 Here lately the call stats for the agents are way off, they are off by at least 50 calls of the calls that have been taken. Has anyone seen this or have any idea what is causing this. thanks

I have this problem too.
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gonzalezel Thu, 12/04/2008 - 07:09

because you subtract the total number of calls the agents have taken by the number of calls the skill group says it has taken. We found the issue though, for some reason IPCC 7.2 is not counting the outbound dialer calls like it did in the last version. Don't know if this is a change or if that can be turned on somewhere.


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