Call Routing in CCM 6.1.1

Unanswered Question
Dec 3rd, 2008

I have created a Line Group with the DN's the call needs to be routed to. I have created a Hunt List and a Hunt Pilot. Do I put the Hunt Pilot Number 1100 in the Call Pickup Call Settings for DN 8218 and not check the Voice Mail box by them. I have do this for all the destinations within this and unchecking the voice mail. When you call 8218 it should ring 8215 then 8217 if 8218 is busy or does not answer. It does not work and goes to 8218's voice mail. What have I not configured correctly?

Thank You!

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Jaime Valencia Wed, 12/03/2008 - 14:23

the description is a little messy but if i understand correctly there is nothing wrong, the default behavior is that the VM box is selected using the original called party number.

Route Forwarded Calls by the First or Last Redirecting Number

Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371

Call Information Exchanged by the Phone System and Cisco Unity

The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:

•The extension of the called party.

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.

Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):

•Called number

•First redirecting number

•Last redirecting number

Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786

you need unity 5.x for the above

HTH

java

if this helps, please rate

Mojo1 Wed, 12/03/2008 - 14:30

We are using Unity Connection 2.1.2 as our voice mail system.

Jaime Valencia Wed, 12/03/2008 - 14:35

In System Settings --> Advanced --> Conversations, check the 'Use Last (rather than first) redirecting number for routing incoming call' parameter.

please always provide all details

HTH

java

if this helps, please rate

Mojo1 Wed, 12/03/2008 - 14:45

In CCM 6.1.1 under System there is no Advanced option.

Mojo1 Wed, 12/03/2008 - 14:52

I went to UC and made the change - Thank You~

Mojo1 Thu, 12/04/2008 - 06:49

When I call ext: 8218 it rings five times and says "your call can not be completed as dialed" I have all the vm check boxes unchecked and have the hunt pilot number 1100 as the destination.

If I call the hunt pilot 1100 it rings to the phones like it should.

I do not know what else is wrong?

Mojo1 Thu, 12/04/2008 - 07:15

I have now got the hunt pilot working when you call 8218. It does not ring to 8218 but rather rings right away to hunt pilot 1100.

How do I get 8218 to ring four times before it goes to the hunt pilot ?

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