silent monitor using CM System version: 6.1.2.1120-1

Unanswered Question
Dec 3rd, 2008

Is there anyway to do a call monitor in CM. Customer does not have CCX.

I have this problem too.
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Jaime Valencia Wed, 12/03/2008 - 14:41

only barge but you need a shared line with every single phone you plan to "monitor", CUCM does not provide call monitoring features

HTH

java

if this helps, please rate

patty_spieker Wed, 12/03/2008 - 14:55

Thank you,

So this does the other person know they are being barged in on? Can I get instructions on this in CM admin?

Jaime Valencia Wed, 12/03/2008 - 14:57

yes, CUCM admin guide does contain how to configure barge. you can set if there will be a tone when you barge in or not.

HTH

java

if this helps, please rate

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