12-03-2008 01:15 PM - edited 03-13-2019 05:54 PM
Is there anyway to do a call monitor in CM. Customer does not have CCX.
12-03-2008 02:41 PM
only barge but you need a shared line with every single phone you plan to "monitor", CUCM does not provide call monitoring features
HTH
java
if this helps, please rate
12-03-2008 02:55 PM
Thank you,
So this does the other person know they are being barged in on? Can I get instructions on this in CM admin?
12-03-2008 02:57 PM
yes, CUCM admin guide does contain how to configure barge. you can set if there will be a tone when you barge in or not.
HTH
java
if this helps, please rate
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide