Auto Attendent port

Unanswered Question
Dec 4th, 2008


I have 4 CO lines which are needs to be routed to auto attendant. I plan to configure one AA at unity for this purpose. for example the first call is processed by AA, if the second call comes to AA, will it be dropped or the second caller hear ringing only.

Thanks in the advance.


I have this problem too.
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Brandon Buffin Thu, 12/04/2008 - 05:48

Unity can handle multiple calls up to the number of ports for which your installation is licensed. So, all calls from these four lines should hear the AA greeting.

Hope this helps.


neethan Thu, 12/04/2008 - 08:38

Yes, fine but I would like to know one AA port license can handle multiple calls simultaneously or not.


Brandon Buffin Thu, 12/04/2008 - 08:40

No. One port = one call. A call to voicemail, auto attendant, call handler, etc. all take up a port license.


neethan Thu, 12/04/2008 - 08:42

Okay Thanks lot. BTW can use IPCC express single IVR port license to handle multiple calls?



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