i'm using CCM6.1 and they are no firewall rules on her machine.Thanks for ur response

Hi,

Sounds like the lines are not allowing AC to control them via CTI.

Do you have the "ac" Application User created and added to the "Standard CTI Enabled group", the "Standard CTI Allow Call Park Monitoring group", and the "Standard CTI Allow Control of All Devices" user group

Do you also have the "ACDeviceAuthenticationUser" Application user created and associated with the Receptionist Phone and the AC Pilot points?

For more info look at the CM 6.1 Features and Services guide http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsccmac.html

HTH,

Please rate helpful posts.

Regards,

Dave

Thanks its working.