Visual Voicemail widget v.s. PhoneView of CUC 2.x

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Dec 4th, 2008
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Hello,


Can somebody explain me the difference between the widget 'Visual Voicemail' & CUC 2.x PhoneView functionality ?


Do both of them provide visual interface ?

Do theirs functions intersect ?

Might they exist and work concurrently ?


Also cannot understand how user get/launch access to visual interface for PhoneView ?


Thank you.

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Rob Huffman Thu, 12/04/2008 - 05:56
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Hey Tobivan,


Excellent question my friend! The main difference is that Phone View is accessed via the phone after you have dialed into voicemail and entered the "Conversation" and the Widget is accessed directly from the phone screen. The Widgets are only supported on the 7.x versions of CCM/Unity/Unity Connection;



Visual Voicemail


You can view, listen and respond to Cisco Unity and

Cisco Unity Connection messages right from the Cisco

Unified IP Phone display without having to dial into your

corporate voicemail box.


Visual Voicemail Application Requirements



supported Cisco Unified IP Phones

Cisco IP Phone 7941, 7941G-GE, 7961,

7961G-GE, 7970, 7971, 7942, 7945,

7962, 7965 and 7975 models


Cisco Unified Communications Manager Version 7.0


Cisco Unity Version 7.0


Cisco Unity Connection Version 7.0


http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487475.pdf




Phone View can be used with either the touchtone or the voice recognition version of the phone conversation.


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wpxref71237


Finding Messages by Using the Phone View Option


The Phone View option allows you to search for voice messages by using the Display Messages menu, and select a message to play back from results displayed on the LCD screen of your Cisco IP phone.


Phone View can be used with either touchtone keys or with voice commands, and the criteria that you use to search for messages depends on the conversation version that you are using.


Based on the criteria that you enter, Connection displays results on your IP phone, as they are found. By default, messages are presented in order of newest to oldest-regardless of whether the messages are new or saved-though your Connection administrator may change this playback order.


This section contains two procedures for using the Phone View option to find messages by phone. Do the applicable procedure, depending on whether you are using touchtone keys or voice commands.


The procedures use keypad mappings for the standard conversation


To Find Messages by Using the Phone View Option (Using Touchtone Keys)



--------------------------------------------------------------------------------


Step 1 Log on to Cisco Unity Connection.


Step 2 Press 5 to access Message Locator.


Step 3 Use the following keys to define your search:



Key Action

1 Find voice messages from another user. When prompted, use the phone keypad to spell the user name or to enter the extension of the user. Press # # to switch between spelling and number entry.

2 Find voice messages from all outside callers.

3 Find voice messages from a specific outside caller. When prompted, use the phone keypad to enter the phone number-or part of the number-of the caller, followed by #.

4 Find all new voice messages.

5 Find all voice messages.



Step 4 When the list of messages displays on the LCD screen, use the following soft keys to select the message to play back:



Key Action

Select Start message playback from the selected message.

Next Go to the next page of messages, if applicable.

Previous Go to the previous page of messages, if applicable.

More Displays the Goto and Exit soft keys. This key appears only on phones that display a maximum of 4 soft keys.

Goto Skip to the message specified.


Phone View displays a screen that allows you to specify the message number by using the phone keypad. When the number is entered, the message is highlighted.

Exit Exit the Phone View display. This action returns you to the search criteria prompt.



From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user/guide/2xcucug090.html#wp1060816



Hope this helps!

Rob


Tobivan_Helden_2 Thu, 12/04/2008 - 06:53
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I've just checked PhoneView in the lab. I'm not impressed, you know.

Basically, it implements search & select algorythm, and nothing more.


- It cannot sort found messages

- It displays only caller name/ani & date/time attributes as decision making criteria

- It is accessible truly only after sign-in step and even more touch-tone need to be pressed then


As for me, Cisco Unity Inbox interface, as voice messages management

solution, is more usable. But Cisco Unity Inbox is licensed feature :)


Rob Huffman Thu, 12/04/2008 - 07:02
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Hey Tobivan,


I believe that there have been some improvements with Phone View in the UC 7.0 release, but I do agree that the Visual Voicemail (Widget) looks much more user friendly for sure :)


As with all features, some users will love it and of course some will hate it. You can't please all the people all the time (as my Grandad used to say :)


Cheers!

Rob

Tobivan_Helden_2 Thu, 12/04/2008 - 07:39
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Rob,


Yeah, you are totally right.


By the way, am I right that Visual Voicemail widget has not still been released ?

It isn't available to download on CCO (see the picture).



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Rob Huffman Thu, 12/04/2008 - 09:05
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Hi Tobivan,


That is correct. +5 points for noting the most important fact here :)


BTW - You were asking the other day about some Part #'s for UC 2.x did you have a look at the info I linked regarding UC 7.0?


Take care my friend,

Rob

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