7960 Phone has not Global Directory Option

Unanswered Question
Dec 4th, 2008

I have 1 phone that does not display the global directory under Directories? What could that be?

I have this problem too.
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rob.huffman Thu, 12/04/2008 - 11:12

Hi Edil,

Can you please check the Phone Configuration Page for this phone via ccmadmin. Make sure that it doesn't have something set under the Directory url;

Cisco IP Phone - External Data Locations (leave blank to use default)


Directory http://blah/CCMCIP/xmldirectory.asp

This setting on the device will override the default url for directories.

Fixing Issues with Corporate Directory Lookup from the Cisco IP Phone


Let us know,



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