12-04-2008 02:33 PM - edited 03-18-2019 10:06 PM
Is it possible to transfer a call that you are on when using UPC? I can't figure out how to do it.
Thanks.
Solved! Go to Solution.
12-05-2008 03:37 AM
Yes but it's a little awkward.
1. Place your first call to party A.
2. Make a second call, this will put A on hold.
3. Once you are talking to B, press the Merge button on "A's" call control window. This will put you into a conference.
4. Hang up.
It should be noted that this uses a conference resource until you drop off. You'll need to ensure there are sufficient resources available.
12-05-2008 03:37 AM
Yes but it's a little awkward.
1. Place your first call to party A.
2. Make a second call, this will put A on hold.
3. Once you are talking to B, press the Merge button on "A's" call control window. This will put you into a conference.
4. Hang up.
It should be noted that this uses a conference resource until you drop off. You'll need to ensure there are sufficient resources available.
12-05-2008 07:42 AM
Thanks it works great, the only thing different from your steps is that I had to press the Merge button on party-B to transfer the call. The merge button for party-A was grey'd out.
thanks again!
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: