Anyone?

I already responded:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&topicID=.ee835d2&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc283fd/0#select...

If the user was already there, could you post the logs for the COBRAS import?

Hi Markus,

Please see attached Cobras import.

Thanks,

Kevin

FYI, after I did the Cobras import, I went to the SA and did a subscriber search. As you can see from the attached .bmp file, I can see a test user called UnityTest01 in there. But when I double click to open that user, it doesn't show me that user's profile. Instead, it's showing me the Example Administrator's profile.

Thanks for your response. I did the same but I didn't work for me.

You should probably check to ensure your new Unity 5.x is actually working with Exchange 2007.

Create a new user in AD with and Exchange 2007 mailbox.

Import the user on the SA page to Unity.

Verify you can leave a message, retrieve a message, MWI works, etc.

Once completed, then try again.

Oh yeah that will work like a champ. Please read my replies above.

Error in the log says it all:

(error) maximum amount of time waiting for directory sync to complete has been exceeded - skipping messages for this subscriber.

you have a directory synch issue - dimes to dollars that SQL entry for the user you're importing does not have a DirectoryID. This would explain why the SA shows the default (first) user in the database instead of that user when you go to view them - that's how the SA works. Short version is COBRAS is not invovled here (it does not ever make directory connections and, in fact, is not aware of what back end Unity is connected to). It sets up the SQL information and then asks Unity to synch that user. This is failing.

The next step is to look at the SQLSyncSVrxxx log (in the Unity logs folder) which will have more information about what's failing on the sync. But in general you can take COBRAS out of the suspect list - it's not doing anything magical here. If the synch is failing you need to investigate that end of it before doing anything else.

Hello Jeff,

Thanks for looking into this. What would be the cause of directory sync issue?

I looked at the sqlsync.txt as per your advice but it makes no sense to me.

Failed getting alternate extensions for user unitytest01. \DbSync.cpp (line 763)

ERROR: Skipping subscriber unitytest01 - existing directory user must have a mailbox 0x800b1006 \DbSync.cpp (line 797)

I'm positive that it has a mailbox and a valid extension. I have attached the full log here. So could you please take a look and advise? Do you know if Cisco has any document addressing this kind of issue?

Thanks,

Kevin

AD issues or Unity have an issue talking to the AD. Go into DC/GC reconnect and test that it is connected.

Test Connection

Go into Application log

You should see Unity create a log for attempting DC connection

Then another log that Unity has completed a completed full sync. If a full sync does not happen, there is some kind of AD issue or DNS going on.