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Query how many agents are logged in rather than ready or not ready

Tony Knight
Level 1
Level 1

‎12-04-2008 06:53 PM - edited ‎03-14-2019 03:21 AM

Does anyone know of a way to determine if an agents are logged in as opposed to being Not Ready or Ready?

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎12-05-2008 03:42 AM

Sure; use the same Get Reporting Statistic and select Logged On Agents from the Field property.

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kartik.bhatia
Level 1
Level 1

‎12-05-2008 05:09 AM

IPCC Express or Enterprise?

in Express use the Get Reporting Stats CRS node for Agents Logged on.

in Enterprise, use the SkillGroup variable for Logged on from the Formla Editor

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