Softkey Layout Configuration in CCM 4

Unanswered Question
Dec 5th, 2008

I want to configure Softkey Layout for some ip phone without new call softkey at on hook state. is it possible?

if so then how.

Actulay i need to disable new call softkey for some IPT.

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Overall Rating: 5 (2 ratings)
Rob Huffman Fri, 12/05/2008 - 05:40

Hi Rashedul,

Just to add a note to the good tips from Adrian (+5 points for your good work here Adrian)

Sadly, the "New Call" Softkey is a mandatory Softkey (note the ** beside it in the selection box) and therefore cannot be removed. It can however be moved down the Selection List Order so it is not on the first line. The other thing of note is that as soon as you go over 4 Softkeys in any Template the "More" softkey becomes mandatory as well :(

Hope this helps!


Adrian Saavedra Fri, 12/05/2008 - 06:01

Hi Rob,

Thanks a lot for your appreciation. Thanks for remember me about the ** for this softkey. As always thanks a lot for your valuable info around here :)

5 for you master.


- Adrián.

Rob Huffman Fri, 12/05/2008 - 06:42

Hey Adrian,

Thanks for your kind words my friend! The nice thing about these Forums is that we all help and learn from each other. It is a pleasure dealing with such nice people, like you!

Keep up the good work!



rashedul45 Fri, 12/05/2008 - 06:30

Hi Rob,

Thanks for you reply. I know that the new call softkey is mandatory but is there any option to disable this key.

i can do this by disable speaker phone. but our customer is using headset so they can use this soft key.

Rob Huffman Fri, 12/05/2008 - 06:48

Hi Rashedul,

You are most welcome! Sadly, if you can't delete this Softkey, you can't disable it either. You can move it way down the "selection" list so it isn't evident to the users but that's about it. If the goal of the customer is to prevent the users from making Outgoing calls, this is usually done by applying a totally restrictive CSS against the Device or Line.

Hope this helps!



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