CDR Issue

paul.lange · ‎12-05-2008

Hello,

we have the problem that the CDR's remain on the subsriber and doesn't get copied to the publisher. Due to my knowledge this is the task of the "cisco database monitor service". If i copy the files manually to the publisher, they get inserted into Database via "CDR Insert".

Cisco Database Layer Monitor is running on both servers. CDR Insert and Cisco CDR Analysis and Reporting Scheduler are running only on the publisher. The enterprise parameters a set to the following values:

CDR File Time Interval (min) = 1

CDR Format = CDRs will be inserted into database

CDR UNC Path = \\<ip address of pub>\CDR

Local CDR Path = C:\Program Files\Cisco\CallDetail

CCM Version is 4.1.3

restarting the services doesn't change anything

any ideas?

Jaime Valencia · ‎12-05-2008

check with adminutility pwd sync on all servers

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

vhilario · ‎12-06-2008

Paul:

Also check if you don't have any replication issues.

You can check that with the DBLHELPER tool, if all faces are in green then replication it's just fine.

Then proceed with the adminutility and see if pwd sync is good if not then sync the pwd's, just be aware that pwd syn should be running after hours, because services will go down.

ADMINUTILITY must be running on the PUBLISHER.

HTH

if this helps, please rate

Viri

vlagos · ‎06-01-2009

Hi Paul.

We have the same problem. the platform is configured identically and have the same version software.

The DBLHELPER tool, if all faces are in green and the Adminutility it's ok but remain the cdr files on subscriber

How to troubleshoot the problem?

regards

VLC

vlagos · ‎05-28-2009

Hi Paul.

We have the same problem. the platform is configured identically and have the same version.

How to troubleshoot the problem?

regards

VLC