I received the following from one of my users and am at loss to explain it, any help would be greatly appreciated. It should be noted that this is occuring on multiple IPCC qeues and applications, but all on the same IPCC Express server.
"Im having some problems with the call agent softwareâ¦it is extremely latent.
Whenever I change state it takes about 30 seconds before the tool responds. Also when it changes state automatically (ready to talking or talking to work to back ready, for example) the software doesn't recognize that change right away.
This started happening yesterday, but I assumed it was a machine issue and ignored it, but I am still having the problem today.
I am the only one up here that uses the agent software on my PC...but Aaron said he has problems changing state on the phone tooâ¦.it just sits there saying ârequestingâ and then he gets an error saying âyour request to the ipcc express server timed outâ."