Anyone ever see this kind of message before on Cisco Agent Desktop?
"Cannot go to the ready state while the phone is out of service. Other state changes are possible"
"The agent extension is out of service. Ready state change and call control operations cannot be performed."
The message just display while the agent is on the phone. (without any touch or loose the network connection)
If anyone have face this problem or have any idea, please advise...
Thanks and best regards,