Cisco Messaging Interface

Answered Question
Dec 8th, 2008

I was looking around in the RTMT for our system and found that there is an alert regarding the 'Cisco Messaging Service' being down. I verified that it is activated but not running in the serviceability page. I was going to restart the service but since I cannot find any documentation as to what it actually does I did not want to take a chance on restarting it. If anybody knows what that service is or does and could point me to some documentation I would appreciate it.

Thanks - Matt

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Correct Answer by Jaime Valencia about 7 years 12 months ago

no, SMDI is a legacy VM integration and that's the main purpose of the CMI

there is no need to start the service for a CUC integration, or unity, or CUE for that matter

HTH

java

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Jaime Valencia Mon, 12/08/2008 - 10:24

it's used for legacy VM integrations, SMDI.

if you're not using any, there is no need to start the service

HTH

java

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mpozorski Mon, 12/08/2008 - 10:39

Thanks for the reply. We are using Cisco Unity Connection for our voice mail. Do you know if that would be considered a legacy VM?

Thanks,

Matt

Correct Answer
Jaime Valencia Mon, 12/08/2008 - 10:43

no, SMDI is a legacy VM integration and that's the main purpose of the CMI

there is no need to start the service for a CUC integration, or unity, or CUE for that matter

HTH

java

if this helps, please rate

mpozorski Mon, 12/08/2008 - 11:16

Thank you again. That clears it up for me, just one more thing. Should I set that so that the service is no activated or does it not really make any difference? It has been functioning this way for a couple of months now so I don't see the harm but if it will clear up the alerts in the RTMT and not afect anything I would prefer to just change it.

Thanks - Matt

Jaime Valencia Mon, 12/08/2008 - 11:23

the recommendation is to leave it stopped unless going to use it.

same as CAPF, if not using it, leave it stopped.

simply ignore the alerts

HTH

java

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