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Cisco Messaging Interface

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mpozorski
Level 1
Level 1

‎12-08-2008 10:19 AM - edited ‎03-15-2019 02:57 PM

I was looking around in the RTMT for our system and found that there is an alert regarding the 'Cisco Messaging Service' being down. I verified that it is activated but not running in the serviceability page. I was going to restart the service but since I cannot find any documentation as to what it actually does I did not want to take a chance on restarting it. If anybody knows what that service is or does and could point me to some documentation I would appreciate it.

Thanks - Matt

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Jaime Valencia
Cisco Employee
Cisco Employee
In response to mpozorski

‎12-08-2008 10:43 AM

no, SMDI is a legacy VM integration and that's the main purpose of the CMI

there is no need to start the service for a CUC integration, or unity, or CUE for that matter

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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6 Replies 6

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Jaime Valencia
Cisco Employee
Cisco Employee

‎12-08-2008 10:24 AM

it's used for legacy VM integrations, SMDI.

if you're not using any, there is no need to start the service

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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mpozorski
Level 1
Level 1
In response to Jaime Valencia

‎12-08-2008 10:39 AM

Thanks for the reply. We are using Cisco Unity Connection for our voice mail. Do you know if that would be considered a legacy VM?

Thanks,

Matt

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Jaime Valencia
Cisco Employee
Cisco Employee
In response to mpozorski

‎12-08-2008 10:43 AM

no, SMDI is a legacy VM integration and that's the main purpose of the CMI

there is no need to start the service for a CUC integration, or unity, or CUE for that matter

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate
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mpozorski
Level 1
Level 1
In response to Jaime Valencia

‎12-08-2008 11:16 AM

Thank you again. That clears it up for me, just one more thing. Should I set that so that the service is no activated or does it not really make any difference? It has been functioning this way for a couple of months now so I don't see the harm but if it will clear up the alerts in the RTMT and not afect anything I would prefer to just change it.

Thanks - Matt

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Jaime Valencia
Cisco Employee
Cisco Employee
In response to mpozorski

‎12-08-2008 11:23 AM

the recommendation is to leave it stopped unless going to use it.

same as CAPF, if not using it, leave it stopped.

simply ignore the alerts

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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mpozorski
Level 1
Level 1
In response to Jaime Valencia

‎12-08-2008 11:30 AM

Thank you very much.

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