12-08-2008 01:07 PM - edited 03-18-2019 10:07 PM
I have a lab enviroment that I have installed UCM 7 UC 7 and CUP 7...all seems to be working fine but I can't change the phone mode to Soft Phone. The server health shows Soft Phone grayed out and Not in Service. I have added the device with the same ext. as a Cisco Unified Personal Communicator device and the Device name is UPCJOEHARBISON ...user is associated with device and all user id / device are associated with the device. Desktop control works fine. Device in CCM never shows registered (don't know if should). I have found many documents that have said the device name is UPC<User ID> but some say 12 digits some say 9...some say to allow CTI some say to not...could this be a sip issue if all other items such as line state are working? Any help would be appreciated...I am getting frustrated...
Thanks,
Joe
12-09-2008 07:03 AM
Update:
Looking @ the log file on the client PC I see: 2008-12-09 08:55:32,218 [0x00000e74] INFO LCMiddleware - (MWMSG_CFGMGR_LICENSING) ConfigurationManager: licensing =
Presence = yes
Softphone = no
Video = yes
IM = yes
What could cause this?
12-09-2008 02:52 PM
I resolved a similar issue by going into user-management-->end-user and making sure under the Device Associations that the "UPC-device name" is in this window. HTH's
12-09-2008 02:56 PM
also make sure the licensing has check marks for it under CUCM --> System --> Licensing --> Capabilities -->"user" has 2 checks mark for enable CUP and enable CUCP.
HTH's
12-10-2008 05:54 AM
The device is listed under the Device Associations and both items are checked under the license capabilities. I have racked my brain on this one...Just so I am clear I don't have to install the softphone...it is part of cupc install.
Joe
12-10-2008 07:18 AM
Yes, you are correct, let me look at my config some more.
12-10-2008 08:17 AM
Also just to make sure I am clear...the UPC devices should be UPC
Thanks,
Joe
12-10-2008 04:10 PM
12-11-2008 08:57 AM
I am still stuck...I don't think it is a sip issue since I get presence onhook/offhook updates. Do you have any suggestions of where I can look to determine what is going on..debuggin of the client is not much help since it simply states softphone = no ...
Thanks,
Joe
12-11-2008 03:26 PM
OK, maybe I missed something you said so when you have a UPC client up and go to Help --> Show Server Health - you should see the options in CUCP and the softphone is red? What if you click under this same window where is has the "Softphone" option under "Server:" what msg do you see in the right side of the screen?
12-11-2008 03:32 PM
Do you see something like in my attachment here? Also, go to your Presence server log in as the admin and then go to Application --> Cisco Unified Personal communicator --> User setings --> find the one you want to get working do you see a screen shot similar to attachment titled "Presence-user-setting"?
12-12-2008 05:40 AM
12-12-2008 07:23 AM
Hi Joe,
We have CUCM6.1, CUPS6.0 and Unity 7.0. You may be right about the different versions.
12-16-2008 06:38 AM
I have looked @ the config file I download from the server...UPCJOEHARBISON.cnf . Everything looks good in there, I have made changes to the UPCdevice and restarted the Communicator and the changes are reflected in the config file. This seems to be something very simple but I almost lost..I have completely reinstalled precence. Changed users Capabilities and added them back. Still stuck without a soft phone in the CUPC, Odd that it tells me Softphone Not Active in the server health...I noticed your setup has a SIP proxy profile..I can't find that in the User setting on 7.X...anyone else know where to look for the user specific sip values...
Thanks,
Joe
12-19-2008 12:49 PM
My issue with phone control was related to the ACL configuration. Have you verified the inbound and outbound ACL on your presence server?
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