Retrieve detailed UCCX queue information

Unanswered Question
Dec 8th, 2008


Is there a way to know who (based by phone number) is currently waiting in the queue? Can agents access this information via CAD or the supervisor desktop? We have UCCX 5.0(2).



I have this problem too.
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CHRIS CHARLEBOIS Mon, 12/08/2008 - 14:16

Oddly, that is a feature of the basic Attendant Console application in CUCM 5.x and higher, but I don't know that it is possible within CCX.

mlabuguen Mon, 12/08/2008 - 14:58

Thanks for your input. This would be unfortunate. It would be a helpful feature for our Help Desk agents to know who currently is waiting to be assisted.


billybjo1 Tue, 12/09/2008 - 02:55

It would be nice indeed to see it on the CAD, and something we've been asked for many times.

So we've always had to suggest a wallboard functionality.

Jonathan Schulenberg Tue, 12/09/2008 - 06:25

You could probably see this using a 3rd party/custom application that retrieves data from the real time reporting/wallboard feed.

For example, if I save the ANI into a session variable, i can see these variables in RTR. This information is also exposed for third-party wallboard applications. Just a thought.


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