VPN 3005 password is cached can't access network

rcrumm_2 · ‎12-08-2008

Hi,

I have 1 remote user having a problem. it appears their username and password, really password, is being cached and they can't VPN in to the company network.

if they try another concentrator, they never logged into, it works.

duiring the trouble shooting we had thie user uninstall and reinstall clients. They even used 2 different computers!

Any ideas where to look? it seems like within the 3005 itself.

Thanks,

Randall

wong34539 · ‎12-12-2008

Verify your VPN client configuration.

When a VPN Client connects to a VPN 3000 Concentrator, up to four authentications can take place.

- The Group is authenticated. (This is often called the "Tunnel Group.")

- The User is authenticated.

- (Optional) If the User is part of another Group, this Group is authenticated next. If the user does not belong to another Group or the Tunnel Group, then the user defaults to the Base Group and this step does NOT occur.

- The "Tunnel Group" from Step 1 is authenticated again. (This is done in case the "Group Lock" feature is used. This feature is available in version 2.1 or later.)

To see these Events, you must configure the Auth Event Class with severity 1-6 in Configuration > System > Events > Classes

For further information click this link.

http://www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_tech_note09186a00800948c1.shtml#topic1

John Blakley · ‎12-16-2008

You may have already done this, but if they're using the cisco client, you can erase the cached login credentials by modifying the connection. On the first page under Authentication, there's an Erase button. This may not be what you need.

HTH,

John

HTH, John *** Please rate all useful posts ***