about unity - checking message externally

Answered Question
Dec 8th, 2008

I am using cisco unity 4.0(5).

When user try to check voicemail externally, they dial into the voicemail pilot and it usually will ask you to enter your extension and then follow by the pin.

I know that there is some way to set up so that the unity can recogise the phone number ( e.g. user mobile number) , and when using this mobile to dial into the voicemail pilot, then you dont need to enter the extension anymore, just need to enter the pin.

the only thing I know is its something to do with alternate extension.. but I dont know how to set it up.

any idea?

Thanks

Kind regards

Rachel

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 3 days ago

Hi Rachel,

Yes, you are right on the money with the Alternate extension idea :)

You can setup the Mobile# as an Alternate Extension for the Subscriber mailbox. Have a look;

Setting Up Alternate Devices

In addition to your primary extension, your Cisco Unity administrator may set up alternate extensions for you, and may also allow you to do so in the Cisco Unity Assistant. Administrators set up alternate extensions for various reasons, such as handling multiple line appearances on subscriber phones or simplifying message addressing for subscribers on different Cisco Unity servers.

***You may want to use alternate extensions to make calling Cisco Unity from an alternate device, such as a cell phone, a home phone, or a phone at another work site more convenient. When you specify the phone number for an alternative device in the Cisco Unity Assistant, Cisco Unity handles all calls from that number in the same way that it handles calls from your primary extension (assuming that the alternate phone number is passed along to Cisco Unity from the phone system). This means that Cisco Unity associates the alternate phone number with your account, and when such phones are set to forward to Cisco Unity, callers can listen to your greeting, and leave messages for you, just as they would when dialing your primary extension.

Depending on how Cisco Unity is set up, you may be able to use the Personal Preferences page in the Cisco Unity Assistant to:

View the alternate extensions that your Cisco Unity administrator specified for you.

Specify phone numbers for up to five alternate devices, in addition to those that your Cisco Unity administrator specified for you.

Do the following procedure to set up alternate devices in the Cisco Unity Assistant.

To Set Up Alternate Devices

--------------------------------------------------------------------------------

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Personal.

Step 2 In the Alternate Devices table, enter an extension up to 30 characters in length in the Number field.

When entering numbers in the Alternate Devices table, consider the following:

Each alternate extension that you add must be unique; Cisco Unity will not accept an extension that is already assigned to another subscriber (either as a primary or alternate extension) or to another Cisco Unity entity (such as a public distribution list).

Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

Step 4 To specify another device, click the Add Row button and repeat Step 2 and Step 3.

Step 5 Click Save. The alternate devices you specified are enabled for all rows in the table.

Then you also use the:

In the*** "Prompt for Phone Password"*** section, check the "Only When User Calls From Unknown Extension check box".

So that Unity Prompts for Phone Password when the number calling into Unity is not recognised.

Hope this helps!

Rob

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Correct Answer
rob.huffman Mon, 12/08/2008 - 16:37

Hi Rachel,

Yes, you are right on the money with the Alternate extension idea :)

You can setup the Mobile# as an Alternate Extension for the Subscriber mailbox. Have a look;

Setting Up Alternate Devices

In addition to your primary extension, your Cisco Unity administrator may set up alternate extensions for you, and may also allow you to do so in the Cisco Unity Assistant. Administrators set up alternate extensions for various reasons, such as handling multiple line appearances on subscriber phones or simplifying message addressing for subscribers on different Cisco Unity servers.

***You may want to use alternate extensions to make calling Cisco Unity from an alternate device, such as a cell phone, a home phone, or a phone at another work site more convenient. When you specify the phone number for an alternative device in the Cisco Unity Assistant, Cisco Unity handles all calls from that number in the same way that it handles calls from your primary extension (assuming that the alternate phone number is passed along to Cisco Unity from the phone system). This means that Cisco Unity associates the alternate phone number with your account, and when such phones are set to forward to Cisco Unity, callers can listen to your greeting, and leave messages for you, just as they would when dialing your primary extension.

Depending on how Cisco Unity is set up, you may be able to use the Personal Preferences page in the Cisco Unity Assistant to:

View the alternate extensions that your Cisco Unity administrator specified for you.

Specify phone numbers for up to five alternate devices, in addition to those that your Cisco Unity administrator specified for you.

Do the following procedure to set up alternate devices in the Cisco Unity Assistant.

To Set Up Alternate Devices

--------------------------------------------------------------------------------

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Personal.

Step 2 In the Alternate Devices table, enter an extension up to 30 characters in length in the Number field.

When entering numbers in the Alternate Devices table, consider the following:

Each alternate extension that you add must be unique; Cisco Unity will not accept an extension that is already assigned to another subscriber (either as a primary or alternate extension) or to another Cisco Unity entity (such as a public distribution list).

Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

Step 4 To specify another device, click the Add Row button and repeat Step 2 and Step 3.

Step 5 Click Save. The alternate devices you specified are enabled for all rows in the table.

Then you also use the:

In the*** "Prompt for Phone Password"*** section, check the "Only When User Calls From Unknown Extension check box".

So that Unity Prompts for Phone Password when the number calling into Unity is not recognised.

Hope this helps!

Rob

rachelau_2005 Mon, 12/08/2008 - 19:06

Dear Rob,

Thanks for the information. I have set up my mobile as alternate extension and it works, thanks so much.

However, I still got another question. I have also set up message notification for the subscriber. When I tried to leave a voicemail to my mailbox, then it will ring my mobile and then ask me to enter my extension again and then follow by password. Is there anyway that the message notification will only ask me to enter the password only instead of asking me the extension again since it should have already known?

Thanks

kind regards

Rachel

rob.huffman Tue, 12/09/2008 - 07:04

Hi Rachel,

First off, you are most welcome :) I have done some digging around and cannot find a method to change the behaviour during Message Notification.

Sorry about that.

Rob

rachelau_2005 Tue, 12/09/2008 - 13:31

Hi Rob,

Its okie, you have helped me a lot already!!!

have a great day! :)

Kind regards

Rachel

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