External caller hears ring before physical phone rings

Unanswered Question
Dec 9th, 2008

Have a hunt group set up. When the phone is direct dialed, the caller hears 1-3 rings before the desk phone rings. The desk phone then rings 3 times and, if not answered, the other two phones in the hunt group ring once each. This could cause the caller to hear 8 rings before the call goes to voice mail. How can I shorten/eliminate the rings the caller hears before the physical phone rings?

I have this problem too.
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thomuff Tue, 12/09/2008 - 12:42

Is the DID used in the Hunt Pilot local to the subscriber or publisher. Could a latency across the WAN cause this issue? I would double check my Line group associated to the Hunt group to make sure it is configured properly. What algorithm are you using? Can you change it to a different algorithm?

Bamberger1_2 Thu, 12/11/2008 - 13:55

Thanks for your help. We needed to keep the caller ID but were able to correct this by changing the connection plar to opx immediate.


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