UC520: Missed call directory not showing calls

Answered Question
Dec 9th, 2008
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Hi,

I've searched the NetPro forums for this one, but can't seem to find it. I've got a customer who doesn't see the missed calls on any of their phones. It's like the directory functionality isn't working. Has anyone run into this before? I've not see it before so it's definitely something new for me.


Thanks!

Steve

Correct Answer by Rob Huffman about 8 years 7 months ago

Hi Steve,


If these are Overlay lines you may be hitting this bug;


CSCsd58707 Bug Details


Missed calls are not reported if the DN has over lay numbers

Symptom:


Missed calls not reported.


Conditions:

When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.


Workaround:

Remove overlays from the DN in the configuration Status

Fixed


Severity

6 - enhancement


Last Modified

In Last 7 Days


Product

Cisco IOS software


Technology



1st Found-In

12.4T



Fixed-In

12.5(0.7)M

12.4(18.4)T1



Hope this helps!

Rob

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Correct Answer
Rob Huffman Wed, 12/10/2008 - 05:52
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Hi Steve,


If these are Overlay lines you may be hitting this bug;


CSCsd58707 Bug Details


Missed calls are not reported if the DN has over lay numbers

Symptom:


Missed calls not reported.


Conditions:

When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.


Workaround:

Remove overlays from the DN in the configuration Status

Fixed


Severity

6 - enhancement


Last Modified

In Last 7 Days


Product

Cisco IOS software


Technology



1st Found-In

12.4T



Fixed-In

12.5(0.7)M

12.4(18.4)T1



Hope this helps!

Rob

Rob Huffman Wed, 12/10/2008 - 06:38
User Badges:
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    Founding Member

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Hey Steve,


You are most welcome! Let us know how this pans out.


Cheers!

Rob

slongewa Fri, 12/12/2008 - 12:32
User Badges:

Rob,

You got the issue right. Thanks a million!


Steve

Rob Huffman Fri, 12/12/2008 - 12:56
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey Steve,


You are most welcome buddy! Have a great weekend, it looks like we may get "snowed in" as it's quite a blizzard outside :)


Cheers!

Rob

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