12-09-2008 01:52 PM - edited 03-15-2019 02:59 PM
Hi,
I've searched the NetPro forums for this one, but can't seem to find it. I've got a customer who doesn't see the missed calls on any of their phones. It's like the directory functionality isn't working. Has anyone run into this before? I've not see it before so it's definitely something new for me.
Thanks!
Steve
Solved! Go to Solution.
12-10-2008 05:52 AM
Hi Steve,
If these are Overlay lines you may be hitting this bug;
CSCsd58707 Bug Details
Missed calls are not reported if the DN has over lay numbers
Symptom:
Missed calls not reported.
Conditions:
When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.
Workaround:
Remove overlays from the DN in the configuration Status
Fixed
Severity
6 - enhancement
Last Modified
In Last 7 Days
Product
Cisco IOS software
Technology
1st Found-In
12.4T
Fixed-In
12.5(0.7)M
12.4(18.4)T1
Hope this helps!
Rob
12-10-2008 05:52 AM
Hi Steve,
If these are Overlay lines you may be hitting this bug;
CSCsd58707 Bug Details
Missed calls are not reported if the DN has over lay numbers
Symptom:
Missed calls not reported.
Conditions:
When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.
Workaround:
Remove overlays from the DN in the configuration Status
Fixed
Severity
6 - enhancement
Last Modified
In Last 7 Days
Product
Cisco IOS software
Technology
1st Found-In
12.4T
Fixed-In
12.5(0.7)M
12.4(18.4)T1
Hope this helps!
Rob
12-10-2008 06:00 AM
Thanks Rob! I'll check it out.
12-10-2008 06:38 AM
Hey Steve,
You are most welcome! Let us know how this pans out.
Cheers!
Rob
12-12-2008 12:32 PM
Rob,
You got the issue right. Thanks a million!
Steve
12-12-2008 12:56 PM
Hey Steve,
You are most welcome buddy! Have a great weekend, it looks like we may get "snowed in" as it's quite a blizzard outside :)
Cheers!
Rob
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