Solved: UC520: Missed call directory not showing calls

slongewa · ‎12-09-2008

Hi,

I've searched the NetPro forums for this one, but can't seem to find it. I've got a customer who doesn't see the missed calls on any of their phones. It's like the directory functionality isn't working. Has anyone run into this before? I've not see it before so it's definitely something new for me.

Thanks!

Steve

Rob Huffman · ‎12-10-2008

Hi Steve,

If these are Overlay lines you may be hitting this bug;

CSCsd58707 Bug Details

Missed calls are not reported if the DN has over lay numbers

Symptom:

Missed calls not reported.

Conditions:

When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.

Workaround:

Remove overlays from the DN in the configuration Status

Fixed

Severity

6 - enhancement

Last Modified

In Last 7 Days

Product

Cisco IOS software

Technology

1st Found-In

12.4T

Fixed-In

12.5(0.7)M

12.4(18.4)T1

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎12-10-2008