Voice dial feature

Unanswered Question
Dec 9th, 2008

In Unity Connection 1.2 at a previous site I created a directory handler that allowed users to call into UC and press 77# and they would be prompted to enter a name of an employee which would route the call without the user having to know the extension.

I now am at a site using Unity7.0 and I can't figure out how to do it. I have read about Speech Connect but it sounds like that requires a seperate server. Isn't there a way in Unity7.0 to allow users to dial a special code and be routed like in UC1.2?


I have this problem too.
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lindborg Wed, 12/10/2008 - 12:00

You can spell the name using DTMF using a Directory Handler in Unity 7 just like you can in older versions of Unity or Unity Connection 1.2.

For speech enabled directory services (i.e. speak the name) for Unity you need a seperate speech connect server or with Connection 7.0 it's built in.


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